FAQ

Account

How do I create an account on your website?

You can click the " Register " button at the top right of the page and enter the required information to create an account. After registration, you can benefit from fast checkout, order history and other exclusive services.

What are the benefits of creating an account?

With an account, you can enjoy a personalized shopping experience, participate in our rewards program, subscribe to product offers and quickly access orders and shipping information.

How do I get 15% off my first order?

Subscribe to our "Rumble News" to receive a 15% discount voucher for your first order. You'll also get bonus points in our loyalty program. You can find the subscription option at the bottom of our website.

What should I do if I have problems logging in or using my account?

If you have any problems, please contact our customer service team by email or WhatsApp. We will help you as quickly as possible.Contact

Is my personal data safe?

We attach great importance to your privacy and security. Your information is processed using encrypted servers and is never passed on to third parties.

return

What are your return policies?

You can return unopened and unused cat food products within 30 days after purchase. Please make sure that the items are in the original packaging and in the same condition that you received them.

Please check our return policy here .

How do I request a refund?

To request a refund, please send an email with your order number and a brief explanation to info@rumble-box.com within 30 days of purchase. Our customer service will contact you as soon as possible.